Knowledge Base
FAQs by function
FAQs by function
Marketing & Sales
Finance, HR & Operations
Product & Engineering
Customer Support & Success
Overview of Data Protection
The foundations
Further learning
Personal Data at your business
Responding to breaches
Your Responsibilities as an Employee
Additional Resources
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Knowledge Base
FAQs by function
FAQs by function
Marketing & Sales
Finance, HR & Operations
Product & Engineering
Customer Support & Success
Overview of Data Protection
The foundations
Further learning
Personal Data at your business
Responding to breaches
Your Responsibilities as an Employee
Additional Resources
FAQs by function
Common questions and answers related to data protection for different teams within your business
Marketing & Sales
How Do We Respect Data Privacy While Attending Conferences & Events?
How Do We Conduct Cold Outreach, such as through LinkedIn, Email, and Phone, Safely?
How Should We Communicate with Customers Safely across Various Platforms?
What must I consider when segmenting or profiling customers?
How to navigate Lead Capture
The ABCs of Sales CRM Management
What do I need to consider when accessing customer data? e.g. Profiles, Activity Logs, and Previous Correspondence
Guidelines for Outbound Communication: Nurturing Leads the Right Way
What do I need to consider about Ad Targeting & Remarketing?
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Finance, HR & Operations
What should Finance, HR & Ops consider when accessing customer data? e.g. Profiles, Activity Logs, and Previous Correspondence
Managing Customer Billing Information in Finance, HR or Ops
How Should Finance, Ops & HR Communicate with Customers Safely across Various Platforms?
How Should We Handle Data During Recruitment Process?
How Should We Manage Pensions & Payroll Data?
How Should We Manage Employee Data, Including Interns, Freelancers, and Ex-Employees?
What do I need to consider when handling customer billing information?
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Product & Engineering
What should Product People consider when accessing customer data? e.g. Profiles, Activity Logs, and Previous Correspondence
How Can We Implement Privacy By Design in Our Organisation?
How Should We Manage Our Database While Protecting Data?
What must Product People consider when segmenting or profiling customers?
How Should Product People Communicate with Customers Safely across Various Platforms?
What do I need to consider when segmenting customers?
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Customer Support & Success
How Should We Communicate with Customers Safely across Various Platforms?
What do I need to consider when accessing customer data? e.g. Profiles, Activity Logs, and Previous Correspondence
What do I need to consider when communicating with customers?
The Dos and Don'ts of Managing Customer Billing Information
