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FAQs by function
Common questions and answers related to data protection for different teams within your business
Marketing & Sales
- How Do We Respect Data Privacy While Attending Conferences & Events?
- How Do We Conduct Cold Outreach, such as through LinkedIn, Email, and Phone, Safely?
- How Should We Communicate with Customers Safely across Various Platforms?
- What must I consider when segmenting or profiling customers?
- How to navigate Lead Capture
- The ABCs of Sales CRM Management
- What do I need to consider when accessing customer data? e.g. Profiles, Activity Logs, and Previous Correspondence
- Guidelines for Outbound Communication: Nurturing Leads the Right Way
- What do I need to consider about Ad Targeting & Remarketing?
Finance, HR & Operations
- What should Finance, HR & Ops consider when accessing customer data? e.g. Profiles, Activity Logs, and Previous Correspondence
- Managing Customer Billing Information in Finance, HR or Ops
- How Should Finance, Ops & HR Communicate with Customers Safely across Various Platforms?
- How Should We Handle Data During Recruitment Process?
- How Should We Manage Pensions & Payroll Data?
- How Should We Manage Employee Data, Including Interns, Freelancers, and Ex-Employees?
- What do I need to consider when handling customer billing information?
Product & Engineering
- What should Product People consider when accessing customer data? e.g. Profiles, Activity Logs, and Previous Correspondence
- How Can We Implement Privacy By Design in Our Organisation?
- How Should We Manage Our Database While Protecting Data?
- What must Product People consider when segmenting or profiling customers?
- How Should Product People Communicate with Customers Safely across Various Platforms?
- What do I need to consider when segmenting customers?
Customer Support & Success
- The Dos and Don'ts of Managing Customer Billing Information
- How Should We Communicate with Customers Safely across Various Platforms?
- What do I need to consider when accessing customer data? e.g. Profiles, Activity Logs, and Previous Correspondence
- What do I need to consider when communicating with customers?